At Gauricus, we prioritize your satisfaction and are committed to ensuring a hassle-free shopping experience. If you are not fully satisfied with your purchase, we offer a simple return and refund process. Please read the details of our policy below.
RETURN POLICY
Return Window:
You have 30 days from the date of receiving your order to initiate a return.
Eligibility for Returns:
To qualify for a return, the following conditions must be met:
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The item must be unused and in the same condition as received.
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The item must be returned in its original packaging, including all tags, accessories, and documentation.
Non-Returnable Items:
Certain items are not eligible for return due to hygiene or personalization, including:
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Custom-made or personalized items.
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Items where packaging has been opened, such as hygiene-sensitive products.
Return Method:
Returns are accepted via mail only.
Free Return Label:
We provide a free downloadable and printable return label for all eligible returns.
HOW TO INITIATE A RETURN
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Contact Us:
Email us at contact@gauricus.com with your order number and reason for return.
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Receive Instructions:
Our team will provide a return authorization and detailed instructions for returning your item.
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Package the Item:
Securely package the item in its original packaging, including all accompanying materials.
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Ship the Package:
Attach the provided return label and drop off your package at the designated carrier.
REFUND POLICY
Inspection:
Once your returned item is received, we will inspect it to ensure it meets the eligibility criteria.
Refund Processing Time:
Approved refunds will be processed within 7 business days and credited back to your original payment method.
Shipping Costs:
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If the return is due to our error (e.g., incorrect or defective product), we will cover all shipping costs.
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In all other cases, shipping fees are non-refundable.
No Restocking Fees:
We do not charge any restocking fees for returns.
EXCHANGE POLICY
We do not offer direct exchanges at this time. If you would like a different product, please return your original purchase for a refund and place a new order.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
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Contact us immediately at contact@gauricus.com with photos and details of the issue.
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We will review your claim and provide a replacement or full refund, depending on the situation.
SUMMARY
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Return Period: 30 days from receipt of order.
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Condition for Returns: Items must be new, unused, and in original packaging.
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Return Method: By mail, using our free return label.
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Refund Processing Time: 7 business days.
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Exchanges: Not available.
Need Help? Contact Us!
Email: contact@gauricus.com
Customer Service Hours:
We aim to respond within 12-24 hours. If you need further assistance, visit our Contact Us page. We’re happy to help!
